Do you ship world-wide and is shipping really free?
YA! All around the world, and it's free worldwide.
When will my order ship?
Orders can sometimes take up to 3-6 business days to process after placing the order before shipping out. We do not ship on weekends.
Shipping to the United States usually takes about 14-22 business days. Sometimes international shipping can take a little longer (like 25-45 business days). We know that's longer than some other stores, but we are a small shop doing the best we can 😇.
With that in mind, we are always happy to chat if you feel like something is wrong with the delivery! 💕
Please note: Due to a high volume of orders, shipping and order processing will take approximately 10-15 days longer than usual. For any questions or concerns please contact our lovely customer service team at firstname.lastname@example.org! Thanks for understanding!
Where are my items shipping from and why does it take so long?
We're a Los Angeles based company! The products in our store are made in, and shipped out of, China.
We know this makes shipping times longer, so we really appreciate your patience 🥰
Where's my tracking number?
Our store automagically sends tracking numbers to either the email or SMS that you provided (or both).
However, some of our vendors use shipment methods that don't offer tracking numbers for their shipments out, or sometimes the shipping companies don't do a good job of updating their tracking numbers. If you have questions about your order, shoot us a message at email@example.com and one of our super cool helpers will lend you a hand!
We offer protection on any orders that exceed the standard shipping times of 25-45 business days.
I think my package is missing, what should I do?
If you have not received your order within the timeframe established for U.S. shipping, please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example) - you'd be surprised about how often this happens 😬.
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
Only one of my items came in the package... Where's the rest?
The items in our store can come from different suppliers, and in most cases they will be shipped in separate packages at no additional cost to you.
Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.
What if I ordered weeks ago and still haven't received my items?
Please send us an email at firstname.lastname@example.org and we will handle it. The world is crazy and sometimes things go wrong. We are pretty good at figuring things out.
If your package has been lost in shipping or anything bad happens to it, we will send you another one for free or just give you a refund.
If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package.
We love you all, and we appreciate you! 😘